American Airlines Center Frequently Asked Questions
Quick answers to the most common American Airlines Center visitor questions.
Where are the restrooms at American Airlines Center?
American Airlines Center has restrooms on every concourse level: Plaza, Flagship, Platinum, and Admiral. Men's, Women's and Gender Neutral Family restrooms are located in the corners of every concourse. Baby changing stations are in all public restrooms. See our
interactive restroom map for exact locations.
Which restrooms have the shortest lines?
The Admiral Level (upper deck) has the best restroom-to-fan ratio and consistently the shortest lines at AAC. Corner restrooms on the Flagship Level also tend to be less crowded. Avoid Plaza Level restrooms at halftime or between periods.
Are there accessible restrooms at American Airlines Center?
Yes. All public restrooms at AAC meet or exceed ADA specifications. Elevators provide access to all levels. Wheelchair storage is available at Guest Relations. Contact the ADA Coordinator at (214) 665-4299 with accessibility questions.
Where are baby changing stations?
Baby changing stations are located in all public restrooms throughout the arena. A dedicated nursing room is on the Plaza Level across from the Modelo Gold Lion Bar & Grill, with ottoman, outlet, side table, and locking door.
Is there a nursing room at American Airlines Center?
Yes. The nursing room is across from the Modelo Gold Lion Bar & Grill on the Plaza Level. It includes an ottoman, power outlet, side table, and privacy curtain with a locking door.
Can I use restrooms on non-event days?
The arena is not generally open to the public on non-event days. The closest public restrooms are at Victory Park restaurants (HERO, Billy Can Can) during business hours and Klyde Warren Park (6am-11pm daily, free, accessible).
Where should I park?
Lexus Garage (2620 N Houston St, $30-40) is closest to the East Entrance. Comerica Garage (2503 Victory Ave, $20-30, cashless only). F-Lot ($15-25, credit card at gate, no pass needed). Pre-book via SpotHero to save $5-$15. Or take DART for ~$3 round trip.
How do I get to AAC without a car?
DART Green or Orange Line to Victory Station — directly adjacent to the arena, ~$3 round trip. Bus Route 49 from Rosa Parks Plaza (near West End Station). Trinity Railway Express from Fort Worth stops at Victory Station. Rideshare pick-up on the north side of the arena.
What should I eat at American Airlines Center?
Inside: Modelo Gold Lion Bar & Grill (birria grilled cheese, tacos), Sonoran Hot Dog (bacon-wrapped, Tex-Mex style), Yardbird chicken tenders (James Beard recipe), La Nortena street tacos. Pre-game: HERO, Billy Can Can, or Happiest Hour in Victory Park.
What is there to do besides the game?
Victory Park district (restaurants, bars, shops), Perot Museum of Nature and Science (0.4 mi), Klyde Warren Park (0.5 mi, free), Dallas World Aquarium (0.7 mi), Dallas Museum of Art (0.6 mi, free), and the Sixth Floor Museum at Dealey Plaza (1 mi).
What hotels are closest?
W Dallas — Victory (0.2 mi, from $699/night) is the closest walkable hotel. HYATT house Dallas/Uptown (0.5 mi, from $158, free breakfast) is the best value option. The Ritz-Carlton Dallas (0.7 mi, from $914) for luxury.
What are the arena levels called?
American Airlines Center has four main public levels: Plaza Level (lower bowl, main entrance level), Flagship Level, Platinum Level (suites), and Admiral Level (upper deck). Interactive concourse maps are available on the arena website at americanairlinescenter.com/concourse-map.
Can I get free water at American Airlines Center?
Yes. Free cups of ice water are available at any concession stand — just ask. You can also bring sealed water bottles through security. Water fountains are located on all four concourse levels near the restroom clusters. During summer events in Dallas, staying hydrated is especially important.
Does American Airlines Center accommodate food allergies?
Most concession stands can accommodate common allergies on request — ask any food stand for allergen information. The Modelo Gold Lion Bar & Grill staff can walk you through their menu allergens. Gluten-free and vegetarian options are available at select stands.
Where is the first aid station at American Airlines Center?
The first aid station is on the Plaza Level near Guest Relations, staffed by medical professionals during all events. It has its own restroom. For emergencies, alert any uniformed staff member or call (214) 665-4299. AEDs are located throughout the arena on every level.
When are the busiest restroom times at AAC?
Halftime (Mavericks) and intermission (Stars) are the busiest restroom periods, especially on the Plaza Level. Lines can exceed 10 minutes. Go early in the 2nd quarter or 2nd period to beat the rush. The Admiral Level (upper deck) and corner family restrooms on the Flagship Level have the shortest lines at all times.
Is American Airlines Center stroller-friendly?
Strollers are permitted but must be collapsed and stored at your seat or at Guest Relations. Compact umbrella strollers are easiest to manage. Elevators provide access to all levels. All 16 family restrooms (4 per concourse level) have enough space for strollers. The service animal relief area is in Lot F.
