United Center Frequently Asked Questions
Quick answers to the most common United Center visitor questions.
Where are the restrooms at the United Center?
Restrooms are located on every level of the United Center — the
100 Level (main concourse),
200 Level (club/suite level), and
300 Level (upper concourse). All restrooms are ADA accessible and most are equipped with baby-changing stations. See our
interactive restroom map for exact locations.
Where are the family restrooms at the United Center?
Family restrooms are located on the 100 Level and 200 Level near Guest Services locations. A dedicated nursing mothers' room is available at Guest Services on the 100 Level near Gate 4.
Where is the nearest restroom to Gate 4?
The nearest restroom to Gate 4 (the main entrance by the Michael Jordan statue) is on the 100 Level concourse, immediately to the left or right after entering. It's about a 1-minute walk.
Which United Center restrooms have the shortest lines?
The 300 Level (upper concourse) restrooms are consistently the least crowded during halftime and intermissions. The 100 Level restrooms near center court/ice get the heaviest traffic — walk toward the corner sections for shorter lines.
Can I bring food and drinks into the United Center?
No. Outside food and beverages are not permitted at the United Center. Exceptions are made for medically necessary items and baby food/formula. One sealed, factory-sealed water bottle (20 oz or smaller) is allowed per person.
Where should I park for the United Center?
The United Center has multiple official parking lots. Lot C (east, off Wood St) is closest to Gate 4. Lot H (south, off Adams St) is good for I-290 access. Parking costs $25-$40 on event nights. Pre-purchase through the United Center app or ParkWhiz for guaranteed spots.
How do I get to the United Center on public transit?
CTA Bus #20 Madison runs directly to the arena from downtown. On event nights, the #19 United Center Express runs from Michigan Avenue. The Blue Line Illinois Medical District station is a 15-minute walk. The bus is by far the easiest option.
What hotels are closest to the United Center?
Crowne Plaza Chicago West Loop is 0.5 miles east (4.1★, from $160/night). The Hoxton and Soho House are about 1 mile east in the Fulton Market District. Downtown hotels along the Blue Line are 15-20 minutes away.
What is the United Center's capacity?
The United Center seats 20,917 for basketball (Bulls) and 22,428 for hockey (Blackhawks). It also hosts concerts with varying configurations. Opened in 1994, it's the largest arena in the United States by square footage.
Where is the Michael Jordan statue?
The Michael Jordan statue ("The Spirit") is located outside Gate 4 on the east side of the United Center, facing Madison Street. Unveiled in 1994, it depicts MJ frozen mid-flight. It's free to visit and accessible at any time.
What's the bag policy at the United Center?
The United Center enforces a clear bag policy. Bags must be clear plastic, vinyl, or PVC and no larger than 12" x 6" x 12". Small clutch purses (4.5" x 6.5") are allowed regardless of material. Diaper bags are permitted with an infant present.
Is there a nursing room at the United Center?
Yes. A dedicated nursing mothers' room is available at Guest Services on the 100 Level near Gate 4. It includes a private restroom and comfortable seating. Most other restrooms throughout the arena also have baby-changing stations.
